Rental Agreement

 

LOVELYDAYS RENTAL AGREEMENT


FOR PROPERTIES IN LONDON

 

This agreement is specifically incorporated by reference and made a part of the agreement between Guest and Lovelydays LTD, pursuant to which the guest has agreed to rent the property and accept the following detail during a duration of each stay.

 

  1. Security & damage deposit

The security deposit amount has to be given on the day of taking possession and will be returned back to the tenant after the departure, or may be used for the purpose of repairing damage for which the tenant is responsible for. This deposit will be applied toward any additional rent and any amounts owed for damage to or loss of the property. You will have to sign on damage deposit document at your arrival.

  1. Inventory of fixture

An inventory is establish in common and signed by the tenant and the representative of the property during your arrival and departure. Tenant will return the property to landlord in good condition. If the property is damaged while in tenant’s possession, tenant will be responsible for the cost of repair, up to the current value of the property.

  1. Home rules

During the stay in our property, guests acknowledge and agree to comply the Lovelydays home rules which can be found through Lovelydays website/and/or by other means such as email.

  1. Entry and inspection

Lovelydays LTD reserves the right to enter the Property at all reasonable hours for the purpose of inspection, to make repairs as necessary and for the purpose of cleaning the Property. If our team has a reasonable belief that there is imminent danger to any person or property, we may enter the property without advance notice.

  1. Cancellation policy

Standard rate: Our standard rate, best for those whose plans are unlikely to change. If you cancel up to 14 days before the start of your stay, we will refund 50% of your booking. If you cancel within 14 days of the start of your stay, we can’t refund your booking.

Last minute booking rate (any bookings before the start of your stay within a week): If you cancel up to 5 days before the start of your stay, we will refund 50% of your booking. If you cancel within 48 hours of the start of your stay, we can’t refund your booking.Cancellation Policy

  1. Sublease or assignment

Guests agrees not to assign or sublease the property or permit the use of the other Properties by other persons who are not the guests of the property.

  1. Default

Failure to comply any provision and/or term of this Agreement, Lovelydays LTD, at its option, may immediately terminate all rights of the guest and the occupants. No refund of any portion of the rental price shall be made and if any regal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all cost occurred.

  1. Changes to the Rental Agreement:

We may change this Rental Agreement from time to time and shall notify you of any such updates and revisions mainly through Lovelydays website.

  1. Rent Amount:

The full payment as to be paid 100% before the reservation, for a long period every month following agreement. For payment delay when you are inside the property, Lovelydays will charge 50 GBP for every 24H delay from the payment date. In case of missing payment, Lovelydays have the right to cancel your contract and remove you and your staff from the property.
Please contact Lovelydays for more information.

 

 

FOR PROPERTIES OUTSIDE LONDON

 

  1. Security & damage deposit

A security deposit is given to the landlord upon the first day of the tenancy. The security deposit is returned back to the tenant after the departure or may be used for the purpose of repairing damage for which the tenant is responsible for. The deposit will be applied towards any additional rent or and or any accounts owed for damage to or loss of the property. The owner will directly claim any damage to the tenant. Lovelydays is representing the owner and won’t be responsible for any damage caused.

  1. Inventory of fixture

Tenant will return the property to landlord in good condition. If the property is damaged while in tenant’s possession, tenant will be responsible for the cost of repair, up to the current value of the property.

  1. Home rules

During the stay in our property, guests acknowledge and agree to comply the Lovelydays home rules which can be found through Lovelydays website/and/or by other means such as email.

  1. Entry and inspection

Lovelydays LTD reserves the right to enter the Property at all reasonable hours for the purpose of inspection, to make repairs as necessary and for the purpose of cleaning the Property. If our team has a reasonable belief that there is imminent danger to any person or property, we may enter the property without advance notice.

  1. Cancellation policy

If you decide to cancel your booking up to a month before the first date of your reserved stay, we will refund 50% of the full value of your reservation already paid. If you decide to cancel within one month of the first date of your reserved stay, we are not able to refund any part of the amounts already paid for your reservation. We encourage all guests to make sure that they are fully aware of our cancellation policy prior to making a reservation.

  1. Sublease or assignment

Guests agrees not to assign or sublease the property or permit the use of the other Properties by other persons who are not the guests of the property.

  1. Default

Failure to comply any provision and/or term of this Agreement, Lovelydays LTD, at its option, may immediately terminate all rights of the guest and the occupants. No refund of any portion of the rental price shall be made and if any regal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all cost occurred.

  1. Changes to the Rental Agreement:

We may change this Rental Agreement from time to time and shall notify you of any such updates and revisions mainly through Lovelydays website.

  1. Rent Amount:

The full payment as to be paid 100% before the reservation, for a long period every month following agreement. For payment delay when you are inside the property, Lovelydays will charge 50 GBP for every 24H delay from the payment date. In case of missing payment, Lovelydays have the right to cancel your contract and remove you and your staff from the property.
Please contact Lovelydays for more information.



GUEST HOME RULES

  • Arrival day

On the day of arrival the guests have to give us their identification documents (passport or ID) for the purpose of registration. The lead guest will also need to fill out Lovelydays documents.

  • Occupancy

Guests agree that no more than maximum guests shall be permitted in the property during the stay, all of whom shall comply with the term and conditions imposed upon guest under Lovelydays policy.

  • Assistance and information

Lovelydays is available for the guests during your stay for any information and assistance you may need. We provides free service for stain removal, therefore please do not hesitate to contact us for the service and any further assistance.

  • Personal security

The guests are obliged to take care of their personal things and valuables left in the property. Lovelydays will not be responsible in case of any disappearance, we advise the guests to always close the doors and windows when they go out.

  • Noise and residential amenity

The guests are kindly asked not to create noise which is offensive to occupiers of neighbouring Properties especially between 10pm – 8am and during arrival and departure at any time throughout the occupancy.

Moreover, guests will not host parties in the property that will be a cause of any disturbance including (but not limited to) dancing, playing loud music, and any kind of entertaining.

  • Pet allowance

Pets are allowed only with the permission of the property. Bringing pets without prior announcement is not allowed. The guests are responsible for any damages caused by their pets.

  • Weapon

It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the property.

  • Smoking

Guests are not permitted to smoke inside the property. Therefore the use of tobacco, including smokeless tobacco products, and legal smoking products are prohibited.

  • Departure day

On the day of departure the guests have to leave the property before the check-out time. The guests have the obligation to leave the property in the same condition as they found it, tidy and undamaged.

 

Lovelydays team

 

 

OWNER FAQ

 

What will be my benefits to use Lovelydays?

Lovelydays will offer you:

  • Flexibility: you can rent your property when you want, there is no minimum or maximum of time
  • Security: our teams make a selection of guests and don’t accept all clients but only respectful customers
  • Network: our sales team has many contacts with agencies and companies and can suggest your property if it matches their enquiry
  • Lovelydays tools: you can use the Lovelydays app for the check-in, it will facilitate the process

 

Does Lovelydays accept to list any home?

No, we have some requirements for the property we list on our website and your property must match those. The location is important, for the moment we accept mainly properties in Central London, in the Cotswolds and in France. Your property must be cleaned, well-decorated and stylished. Our guests love some unique design details.

 

If I list my property with Lovelydays, can I list it on other platforms?

There is no exclusivity asked, you can list your property on other platforms if you want.

 

Can I list my property myself?

No, because we always review the property before to see if it matches the Lovelydays criteria. You can contact us or fill the form to give us some information and pictures of your property and we will get back to you. If your property matches our criteria, we will ask you the information to add the property on our website.

 

When will I be paid?

We try to pass the payment to you 48 hours after check-in. Please allow time for anti-fraud checks carried out by payment providers.

 

SETTING UP MY AD

 

Can I choose when I offer my home to guests?

Yes, of course, you will have complete control over your availability calendar via your owner account or you can give us ical links that update the calendars at real time.

 

How much should I charge for my home?

The price is up to you. Our team is an expert in the rental market and is here to help and guide you to find a competitive and attractive price.

 

Will the price I put in be the price the guest sees?

The price you put is called the owner price: this is what you’ll receive in payment for the stay. We add to those prices a commission between 10% and 20%.

 

Can my property be in Instant Booking?

Yes, Instant Booking is an easy way for guests to book quickly, without long discussion. However, your calendars must be updated in real time to avoid bookings that you will not be able to honour.

 

Should I allow pets?

More and more guests travel with their pets, but it is up to you. When we add your property we ask you if you want to accept, refuse or accept only some of the pets (upon request).

 

OWNER ACCOUNT

 

Will I have a dedicated account manager for me and my properties?

No, we are a small team so everyone knows every property in our portfolio, and it is the best way for you to have a quick answer. Make sure to contact booking@lovelydays.co.uk for any question or enquiry.

 

How can I see upcomings bookings on my property?

When your home is created on our website, you’ll receive an email giving you access to an owner account where you will see the upcoming bookings and their details, and where you can add and change availability of your home.

 

Can I change details and prices directly from the owner account?

Unfortunately no. If you need to do some changes on your ad, you can contact us at booking@lovelydays.co.uk. Of course, you can add, delete, change availability on your own from the owner account.

 

BEFORE A RESERVATION

 

What am I expected to do to prepare for guests?

Please ensure all appliances and home systems are checked regularly and in good working order, and inform us of any updates to your home. Leave a tidy home, with some storage areas for the guest. If you want to prepare a “welcome pack”, it is always appreciated by the guest.

 

What items do I need to provide in my home?

Your property must be fully equipped and furnished especially for the kitchen: you need to have cooking equipment. These are the basics, every extra item (toiletries, basic food…) are recommended to make sure our guests have an enjoyable experience.

 

How do you screen guests and ensure they will respect my home?

We have been in the hospitality industry for many years so we know how to spot the main red flags. We have strict no smoking and no party policies, and we speak to guests ensuring they meet our over 25 years old criteria. However, risk 0 doesn’t exist, so we advise you to take a damage deposit for all guests during the check-in and to have insurance for your home.

 

DURING A RESERVATION

 

Does Lovelydays do the check-in, the cleaning and offer services?

If your property is outside London, unfortunately we can’t do the check-in, the cleaning and offer services. We only manage the reservations. However, you can use our app to do the check-in, it will facilitate this process.

 

What happens if there is a minor issue when a guest is in my home? (For example, he doesn’t know how to switch on the tv)

When guests are staying in your home, you will be their contact. You need to handle any requests from the guest.

 

What if an item is accidently damaged by a guest?

Lovelydays declines all responsibility if there is damage. We advise you to take a damage deposit during the check-in from all guests, and to take an insurance policy to cover your interiors and your home itself. Lovelydays won’t take any deposit.

 

CANCELLATION POLICY

 

Can I use my own cancellation policy?

Unfortunately not. It is easier for us, and for the guest, if the cancellation policy is the same for all the properties.

 

What happens if a guest needs to cancel a booking?

With our cancellation policy, if a guest cancels 30 days or more before the check-in, we will refund 50% of the booking amount. Otherwise, we will keep 100% of the booking amount.

 

Can I cancel a booking?

Normally, no because we like to offer our guests security and trust. We can understand that sometimes circumstances can’t be controlled and you need to cancel a booking. If this happens, contact us as soon as possible and we will see if we can relocate the guest. A cancellation penalty will apply.

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